Shipping Policy

Shipping times typically range from 10 to 15 days, depending on various factors such as the shipping method chosen, the origin and destination of the package, and any potential customs clearance delays. Faster shipping options may be available for an additional cost. It's important to consider the shipping carrier's estimated delivery times and any potential disruptions such as holidays or unforeseen circumstances that could affect the delivery schedule. Tracking information is often provided to keep customers informed about the status of their shipment throughout the delivery process. 

And regarding unique products like Cutlery, it may take more than 15 days after the order has been confirmed tracking schedule will be provided to customers to validate the delivery process.

While we do not typically accept refunds, returns, or exchanges, we deeply value customer satisfaction. If you have any concerns or complaints about your purchase, we encourage you to reach out to our customer service team. We strive to address any issues promptly and find a satisfactory resolution for our customers. Your feedback is invaluable to us as we continuously work to improve our products and services. Our goal is to ensure that every customer has a positive experience with our brand, and we are committed to addressing any issues that may arise. Please don't hesitate to contact us if you have any questions or concerns – we're here to help!